Dropbox Download Troubleshooting Tips
Dropbox and Memories Renewed
Memories Renewed uses Dropbox to securely deliver project files digitally to our clients.
A Dropbox account is not necessary in order to download your project files. The download link can be shared with others and will be valid for 1 year. Memories Renewed can remove the project files by request from Dropbox once you have downloaded them successfully. Contact us and we’ll accommodate your request to remove them.
If you do have a Dropbox account, you can choose to save your project files to your Dropbox account and they will be available as long as you keep your Dropbox account active.
Large project files can take time to download and problems can be difficult to troubleshoot. If you are having trouble downloading your project files, here are some simple Dropbox download troubleshooting tips that may help.
Dropbox Download Troubleshooting Tips
Dropbox download troubleshooting tips that may help overcome a problematic download:
- Update your browser and computer and make sure you have sufficient storage space for the files you are going to download.
- Use a direct internet connection to ensure a constant download to avoid a timeout failure over wireless or cellular connection.
- Download your files to a laptop or desktop computer rather than a mobile device.
- Use incognito browser mode (clear from cookies).
- Try a different browser. Please note, many people have reported problems downloading large files with Safari.
If you continue to have trouble downloading your project files, please contact us at firstname.lastname@example.org
Dropbox Account is Not Needed
A Dropbox account is not needed to download your files from the online download link. When you click “Download,” you may receive a prompt from Dropbox to sign up. It will look something like this:
Please click on “Close” to get rid of this message. Your project is still downloading in the background as a zip file or your browser will ask you to choose a location to save it in. Depending on your browser settings, then the zip file may already be going into your device’s Downloads folder. There should be a progress bar for this download, so please wait for that to reach 100% before opening.
Your project will be in a zip file called [FirstName LastName Order#].zip. It will look like a zipper on a folder icon.
If you’re on a Mac: Find this file where you saved it and double-click it to unzip it. A progress bar should appear and may take some time to unzip. Once the unzipping is done, you can go into the unzipped folder to access your files; it should look like a normal folder with the same name. Please don’t double-click on the zip file again as there should be no need to unzip it anymore.
If you’re on a Windows computer: Find this file where you saved it and right-click on it. Choose “Extract All…” and click “Extract.” A progress bar should appear and may take some time to unzip. Once the unzipping is done, you can go into the unzipped folder to access your files; it should look like a normal folder with the same name. Please do not right-click or double-click on the zip file as there should be no need to access it anymore.
Images Appear Square on Dropbox
If you are previewing your images on the Dropbox link, they may look square like this:
Don’t worry. They’re not actually cropped like that (unless it was truly a square photo). The square shape is simply how Dropbox shows previews of each image. If you click on each image, it will open up that file and show the full image.
The following is an example of a square preview of a rectangular photo:
When you click on it and let it load, you will see the full image:
Once Downloaded, Backup, Backup, Backup!
Once you have your project files downloaded, be sure to copy the files to another form of external media, like a USB drive, for safe keeping. It’s best to have at least 3 copies of your files. One copy for daily use, another copy on a separate device as a backup, and another copy stored at an off-site location. It’s also wise to use encryption on your external media before storing the media off-site.