Frequently Asked Questions
Why should I choose you over another company?
We are a dedicated team who takes great pride in our custom work, and the reviews by our past clients speak for themselves. We have been renewing memories since 2005, and our focus on accuracy and quality results has always been our top priority. We have been recommended by Consumer Reports, Wirecutter, New York Times, The Wall Street Journal, and Good Morning America. You are in good hands with Memories Renewed.
What is your current project turnaround?
Smaller Volume Projects: 2-4 Weeks*
Medium Volume Projects: 4-8 Weeks*
Larger Volume Projects: 8-12+ Weeks*
* We are currently experiencing strong demand for our services. Thank you for your patience!
What is your pricing?
Our company is committed to providing transparent pricing with no gimmicks or hidden fees. We offer a 10% discount off any project totaling over $500.
Where are you located?
We are located in Fridley, Minnesota. Our address is 500 73rd Avenue NE, Suite 110, Fridley, MN 55432. We accept both local clients at our location as well as nationwide shipping via USPS, UPS, DHL, or FedEx.
How do I place an order?
To place an order, please complete our simple online order form. You will receive an confirmation email with further instructions to print and include in your package to us.
How should I ship my package to you?
We recommend using a new and sturdy box, rather than a reused box. Packing with bubble wrap offers the best protection, and avoid Styrofoam packing peanuts. It works well to organize your materials with subject labels in plastic zippered bags, which seals them from potential moisture and keeps the contents from shifting in transit. Use padding around the inside of the box with the materials in the center and fill the box to prevent it from crushing. You may use the courier of your choice with a tracking service recommended. Print the email you received after submitting your order form and include it in the package. We will confirm by email when your package arrives.
Do you accept Canadian and international orders?
We can accept international orders, however we require either a domestic US or APO/FPO address for return shipment.
Will you return my original media?
Yes, it is our company policy to return your original materials along with your new digital media.
How are the digital files returned to me?
We output your digital files to either an appropriately sized USB flash drive and/or a digital download link via Dropbox.
Can I provide my own hard drive for you to put my transfers on?
Client-provided flash drives or hard drives are not accepted for various liability reasons. We offer output options to an appropriately sized USB drive as well as an online download option.
When and how do I make payment?
Prepayment is not required for our services, except for projects estimated at more than $1,000, for which we will request a 50% deposit of the estimate. Once your project has been completed, we will send you a payment request via Square and can accept Visa, MasterCard, Discover, or American Express. Payments via PayPal or check are also accepted.
Do you offer gift cards?
Yes! Memories Renewed Gift Cards are available to purchase here.
