Frequently Asked Questions
Why should I choose you over another company?
We are a dedicated team of 10 employees who take great pride in our custom work, and the reviews by our past clients speak for themselves. We have been in business since 2005, and our focus on accuracy and quality results has always been our top priority. We have been recommended by the New York Times, The Wall Street Journal, Good Morning America, and Wirecutter. You are in good hands with Memories Renewed.
What is your current project turnaround and pricing?
Our project turnaround varies based on and the types of media you have how large or small your project is.
Smaller Volume Projects: 1-2 Weeks
Medium Volume Projects: 2-4 Weeks
Larger Volume Projects: 4-6+ Weeks
For a personalized price quote and turnaround estimate for your project, please submit a free estimate.
Where are you located?
We are located in Fridley, Minnesota. Our address is 500 73rd Avenue NE, Suite 110, Fridley, MN 55432. We accept both local clients at our location as well as nationwide shipping via USPS, UPS, DHL, or FedEx.
How do I place an order?
To place an order, complete our simple online order form. You will receive an confirmation email with further instructions to print and include in your package to us.
How should I ship my package to you?
We recommend using a new and sturdy box, rather than a reused box. Packing with bubble wrap offers the best protection, and avoid Styrofoam packing peanuts. It works well to organize your materials in plastic zippered bags, which seals them from potential moisture and keeps the contents from shifting in transit. Use padding around the inside of the box with the materials in the center and fill the box to prevent it from crushing. You may use the courier of your choice with a tracking service recommended. Print the email you received after submitting your order form and include it in the package. We will confirm by email when your package arrives.
When and how do I make payment?
We do not require prepayment for our services, except for projects estimated at more than $1,000, for which we will request a 50% deposit of the estimate. Once your project has been completed, we will send you a payment request via Square and can accept Visa, MasterCard, Discover, or American Express. Payments via PayPal or check are also accepted.
Will you return my original media?
Yes, it is our company policy to return your original materials along with your new digital media.
Do you offer gift cards?
Yes! We offer Memories Renewed Gift Cards available here.