General Questions

Where are you located?

We are located in Spring Lake Park, Minnesota and all projects are processed at our location. We are open 9-5 central time Mon-Fri for local service and we accept mail order packages nationwide.

How should I ship my package?

Pack your memories in cushioned material, in a sturdy box and use a shipping service with tracking like UPS, FedEx, or USPS Priority Mail.  Print the email you received after submitting your order form and include it in the package.

Do you offer services internationally?

We do not offer international business services.  If materials are sent to us from outside the United States, we require a U.S. address for return shipping.

When and how do I make payment?

We do not require any payment upfront for our services.  Once your project is completed we will send you a payment request via Square and can accept Visa, MasterCard, Discover, or American Express.  Payments via PayPal or check are also optional.  We can even accept Bitcoin!

Will you return my original media?

Yes! We will return your original materials along with your new digital media.

Do I retain all ownership rights of media digitized by Memories Renewed?

Yes, our clients retain all ownership rights and we will not use the content for marketing or any other reason without expressed written consent.

How will my digital transfers be organized?

We will create custom digital folders for each group of media provided, titled by subject (if applicable).  We make it easy to correlate the digital transfers to the original media.

Can I provide my own flash drive or hard drive?

Yes. You may provide your own flash drive or hard drive, otherwise we have various flash or hard drive options depending on your project size.

Do you offer online review of my digital transfers?

Yes, we can add your transferred media to your private online account on our server for temporary review.

Do you offer any discounts?

We offer a 10% volume discount on larger projects.

Photo Scanning

What is the best way to estimate how many photos I have?

A good way to estimate the number of photos you have is to stack them and measure them with a ruler. One inch of photos equals approximately 100 photos.

Can you also scan the back of my photos that have descriptive annotations?

Yes, we can scan the back of photos that have descriptive annotations to preserve digitally as a separate image from the front.  This is a great option to retain information and to preserve the posterity of handwriting.

I have prints and negatives, which one is better to scan?

As a general rule, scanning from the original negative will yield a higher resolution image, but the quality will depend on the condition of the negative and associated print.  The digital image from either a negative or a print will vary since each is digitized using a different process. The image from a negative may show more film grain but more detail and a scan from a print may look a little less sharp.

How do you handle scanning photos in albums?

We carefully handle all types of photo albums, from pocket style to sticky adhesive pages to early 20th century scrapbook album pages.  For album pages with descriptive writing or if the photos are stuck or glued to the pages, we can scan the full page at high resolution to preserve written descriptions and reduce potential risk of damaging photos by attempting to remove from the pages.

What image file format options do you offer?

The standard digital image output we offer is JPEG.  TIFF format is optional by request.

What scanning resolution do you use?

The scanning resolution we use varies based on the original media format, ranging from 600dpi for most photos to 4000dpi for slides and negatives.  High resolution is our standard which offers greater flexibility for cropping and enlarging the digital images.

Do you scan memorabilia items besides print photos?

Yes, we can also scan newspaper articles, awards, documents, greeting cards, diary pages, or most any other memorabilia items.

Do you offer restoration services for worn and damaged photos?

Yes, we offer professional digital restoration of damaged and aged photos or film.  The pricing varies by condition and level of restoration at a $60 hourly rate.

What type of transfer equipment do you use?

We use a variety of professional scanner models to accommodate a wide range of media formats from prints, slides, negatives, reel to reel film, audio and videotapes.

What digital output options are available?

We offer flexible output options tailored to your needs.  The most common output is to a USB flash or external drive hard drive, or we can burn traditional CD/DVDs.  A digital download from your online account from our website is also optional at no additional cost.

How many digital images will fit on a CD or DVD?

This varies by the file resolution and format, but on average about 200 images will fit on a CD and about 1000 on a DVD.  A data CD will hold 650 MB of data and a DVD will hold up to 4.37 GB.

Do you offer online review of my digital transfers?

Yes, we can add your transferred media to your private online account on our server for temporary review.

Slides and Negatives

Is the pricing per frame or per negative strip?

The pricing is per frame. A negative strip with 4 frames would be 4 scans or images.  We offer selective frame scanning at an additional cost for special handling.

Do you scan APS film cartridges?

We do not currently have the capability to scan APS cartridge format negatives.

What digital output options are available?

We offer flexible output options tailored to your needs.  The most common output is to a USB flash or external drive hard drive, or we can burn traditional CD/DVDs.  A digital download from your online account from our website is also optional at no additional cost.

How will my digital transfers be organized?

We will create custom digital folders for each group of media provided, titled by subject (if applicable).  We make it easy to correlate the digital transfers to the original media.

What image file format options do you offer?

The standard digital image output we offer is JPEG.  TIFF format is optional by request.

What scanning resolution do you use?

The scanning resolution we use varies based on the original media format, ranging from 600dpi for most photos to 4000dpi for slides and negatives.  High resolution is our standard which offers greater flexibility for cropping and enlarging the digital images.

Do you offer 48 bit depth scanning?

We only offer scanning at 24 bit depth, 8 bits per RGB channel.

Can I provide my own flash drive or hard drive?

Yes. You may provide your own flash drive or hard drive, otherwise we have various flash or hard drive options depending on your project size.

How many digital images will fit on a CD or DVD?

This varies by the file resolution and format, but on average about 200 images will fit on a CD and about 1000 on a DVD.  A data CD will hold 650 MB of data and a DVD will hold up to 4.37 GB.

Do you offer online review of my digital transfers?

Yes, we can add your transferred media to your private online account on our server for temporary review.

Can you make prints from negatives?

Yes, we convert negatives to digital images and can make prints from the digital version.

Do scans of negatives result in a positive image?

Yes, the resulting scan of your negatives will be a positive image.

Film and Audio/Video Questions

Do you splice together 8mm films on larger reels?

We do not splice together and combine smaller reels to one larger reel. We will label and digitize each individual reel of film.

What digital output options are available?

We offer flexible output options tailored to your needs.  The most common output is to a USB flash or external drive hard drive, or we can burn traditional DVDs or Blu-rays.  A digital download from your online account from our website is also optional at no additional cost.

What scanning resolution do you use?

We offer 1920×1080 HD resolution as well as 720×480 SD resolution.

What audio format do you convert to?

We convert magnetic audio tape to WAV and MP3 format and/or create audio CDs.

Can I provide my own flash drive or hard drive?

Yes. You may provide your own flash drive or hard drive, otherwise we have various flash or hard drive options depending on your project size.

Do you offer online review of my digital transfers?

Yes, we can add your transferred media to your private online account on our server for temporary review.

I have a lot of tapes with TV recordings, do you transfer those too?

We will not transfer any TV recordings or movies unless there are specific recordings you note that you want digitized. For example, a nightly news story with a friend or relative highlighted.