Frequently Asked Questions

General Questions

Where are you located?

We are located in Fridley, Minnesota. Our address is 500 73rd Avenue NE, Suite 110, Fridley, MN 55432. We accept both local clients by drop off and pick up by appointment as well as nationwide shipping by USPS, UPS, or FedEx.

How do I place an order?

To begin a project with us, please start by completing our simple online order form which will create your order ID and set up your online account. You will receive an order confirmation email with further instruction to please print and include inside your package. We are also open Mon-Fri 8-4 for our local clients to drop off and pick up projects and may schedule an appointment.

How should I ship my package to you?

We recommend using a new and sturdy box, rather than a reused box. Packing with bubble wrap offers the best protection, and avoid Styrofoam packing peanuts. It works well to organize your materials in plastic zippered bags, which seals them from potential moisture and keeps the contents from shifting in transit. Use padding around the inside of the box with the materials in the center and fill the box to prevent it from crushing. You may use the courier of your choice with a tracking service recommended. Print the email you received after submitting your order form and include it in the package. We will confirm by email when your package arrives.

When and how do I make payment?

We do not require prepayment for our services, except for projects estimated at more than $1,000, for which we will request a 50% deposit of the estimate. Once your project has been completed, we will send you a payment request via Square and can accept Visa, MasterCard, Discover, or American Express. Payments via PayPal or check are also accepted.

Will you return my original media?

Yes, it is our company policy to return your original materials along with your new digital media.

Do you offer gift cards?

Yes! We offer Memories Renewed Gift Cards available here.

Why should I choose you over another company?

We are a dedicated team of 10 employees who take great pride in our custom work, and the reviews by our past clients speak for themselves.  We have been in business since 2005, and our focus on accuracy and quality results have always been our top priority. We are proud of our custom quality methods and personalized customer service.

Photo Scanning Questions

What is the best way to estimate how many photos I have?

A good way to estimate the number of photos you have is to stack them and measure them with a ruler. One inch of stacked photos equals approximately 100 photos. The average photo album may contain in the range of 200-600 photos depending on size and type.

What scanning resolution do you use?

The scanning resolution we use varies based on the original media format, ranging from 600dpi for most photos to 4000dpi for slides and negatives. High resolution is our standard which offers greater flexibility for cropping and enlarging the digital images. We scan small wallet size photos at 1200dpi.

What is included in the price of each scan?

Each photo is scanned at high resolution for archival quality digital images which offers increased flexibility for enlarging, editing, and printing. Each photo is carefully scanned by hand using flatbed scanners and includes precise cropping and manual editing for best quality results. We do not use any automatic processes for the retouching process, and we also offer more advanced restoration for damaged and aged photos. All images are reviewed 3 times through our digitizing process for proper quality assurance.

Do you scan memorabilia items besides just printed photos?

Yes, we can also scan newspaper articles, awards, documents, greeting cards, diary pages, or most any other memorabilia items.

Do you offer restoration of damaged or aged photos?

Yes, we offer professional digital restoration of damaged and aged photos or film.  The pricing varies by condition and level of restoration at a $60 hourly rate.

Do you handle photos in albums?

We carefully handle all types of photo albums, from pocket style to sticky adhesive pages to early 20th century scrapbook album pages. For album pages with descriptive writing or if the photos are stuck or glued to the pages, we can scan the full page at high resolution to preserve written descriptions and reduce potential risk of damaging photos by attempting to remove from the pages.

I have prints and negatives – which one is better to scan?

As a general rule, scanning from the original negative will yield a higher resolution image, but the quality will depend on the condition of the negative and associated print. The digital image from either a negative or a print will vary since each is digitized using a different process. The image from a negative may show more film grain but more detail and a scan from a print may look a little less sharp.

Can you scan the annotations on the back of photos? Do you enter the descriptions in the EXIF data?

We do offer scanning of the back of photos with annotations a separate image in sequence after the front (only photos with annotations, not blanks). However, we do not offer a service to manually enter descriptions since it is a very subjective process. It can also be difficult to decipher handwriting and pertinent information to be entered, so this would be best done by the client upon return of the digital output.

What image file format options do you offer?

The standard digital image output we offer is JPEG. Uncompressed TIFF format is optional by request for a surcharge.

How large of a photo can you scan?

We have the capability to digitize larger photos or news articles up to 12×17 and even larger using a multiple scan and digital stitching method.  Generally about 24 x 36 is the largest size we can digitize, although we can also work with longer more narrow panoramas up to 50-60″ in length.

Do you need me to put landscape versus portrait photos in the right orientation in a stack of photos I send to you?

We do not require you to orient your photos in a certain way as we will take care of proper rotations in our scanning and editing process.

How will my digital images be organized?

We will create custom titled folders by subject (if applicable) for each group of photos provided.  We make it easy to correlate the digital transfers to the original media.

Slide Scanning Questions

Will you accept slides in carousels or do I need to remove them first?

We will gladly accept your slides still in carousel or magazine holders and will create a file folder for each set of slides with any subject titles written on the groups. We will remove, scan, and replace slides in the same order we receive them.

What is the best way to estimate how many slides I have?

A good way to estimate the number of slides you have is to stack them and measure them with a ruler. One inch of slides equals approximately 20 slides. For example, 5 inches of slides is about 100 slides.

What scanning resolution do you use?

High resolution is our standard which offers greater flexibility for cropping and enlarging the digital images. This includes 4000 dpi resolution for standard slide formats in 2″ x 2″ mounts and 3000 dpi for 120 medium formats. A 4000 dpi resolution of 35mm format results in a digital image size of about 3600 x 5400 pixels or about 20 megapixels.

How large of prints can I make from the digital images?

The digital images we produce from 35mm slides are about 5400×3600 pixels in size which is large enough to print 12×18 or larger at high quality. The aspect ratio for 35mm is about 3:2 so 4×6 or 8×12 or 12×18 would include the full frame but other sizes may require cropping to make up for the aspect ratio difference. We do not produce prints of your slides but provide the digital images via either USB drive or Dropbox download.

What is included in the price per image?

Each slide is carefully scanned by hand at high resolution and includes precise cropping and manual editing for best quality results. We do not use any automatic processes for the retouching process. All images are reviewed 3 times through our digitizing process for proper quality assurance.

What image file format options do you offer?

The standard digital image output we offer is JPEG.  Uncompressed TIFF format is optional by request for a surcharge.

How will my digital transfers be organized?

We will create custom titled folders by subject (if applicable) for each group of slides provided. We make it easy to correlate the digital transfers to the original media.

How many slides will fit on a USB drive?

On average about 1000 images from slides in JPEG format will fit on a 16 GB flash drive. 2000 slides per 32 GB.  3000 slides per 64 GB. 4000 slides per 128 GB.

Negative Scanning Questions

What scanning resolution do you use?

High resolution is our standard which offers greater flexibility for cropping and enlarging the digital images. This includes 4000 dpi resolution for standard negatives like 35mm and 3000 dpi for 120 medium formats. A 4000 dpi resolution of 35mm format results in a digital image size of about 3600 x 5400 pixels or about 20 megapixels.

What image file format options do you offer?

The standard digital image output we offer is JPEG. Uncompressed TIFF format is optional by request.

Is the pricing per frame or per negative strip?

The pricing is per frame. A negative strip with 4 frames would be 4 scans or images.

Can you scan sheets of negatives to make contact sheets?

We do not offer a service to scan whole sheets of negatives as contact sheets, but if your objective is to be able to view the images as positives to decipher the subject matter for further selection, one method is to use a cell phone to change the colors to invert in accessibility settings, then point the camera at the images to see them inverted.  We also offer select frame scanning options which you can read more about here

Can I select only which frames I want scanned on a negative strip?

We do offer a select frame scanning option for a surcharge if you wish to choose only select images. Click here for more information and instruction for preparing your negatives for select scanning.

How will my digital transfers be organized?

We will create custom digital folders for each group of media provided, titled by subject (if applicable). We make it easy to correlate the digital transfers to the original media.

I have prints and negatives, which one is better to scan?

As a general rule, scanning from the original negative will yield a higher resolution image, but the quality will depend on the condition of the negative and associated print. The digital image from either a negative or a print will vary since each is digitized using a different process. The image from a negative may show more film grain but more detail and a scan from a print may look a little less sharp.

Do you scan black and white negatives?

Yes, we work with digitizing both color and black and white negatives in many formats.

Do scans of negatives result in a positive image?

Yes, the resulting scan of your negatives will be a positive image and we include manual editing to enhance color and exposure as needed.

Do you scan APS film cartridges?

Yes! We do have the capability to scan APS cartridge format negatives.

Videotape Transfer Questions

What videotape formats do you convert to digital?

We convert VHS, VHS-C, Video8, Hi8, Digital8, MiniDV, HDV, DVCAM, Betamax, Betacam, Betacam SP, DigiBetacam, Betacam SX, and PAL VHS tape formats.

What digital video format do you convert to?

Our standard digital file output for videotape transfers is H.264 MP4 format which is widely compatible with both Windows and Mac OS.  We use a high quality low compression bit rate setting.

How many tapes will fit on a USB flash drive?

The average file size for videotape transfers is about 2 GB per hour of video runtime, so the total data will depend largely on the length of content on tapes.  We offer USB flash drives in sizes ranging from 16-128 GB or a 1 TB HDD for larger volume projects.

What do you do if a tape is blank or only has TV shows or movies on them?

We have a $5 minimum per tape charge if a tape is discovered to be blank or contains only TV/movie recordings which we will exclude. We will not transfer any TV recordings or movies unless there are specific recordings you note that you want digitized. For example, a nightly news story with a friend or relative highlighted.

Does the conversion include color correction?

The conversion does not include color correction but is also not normally an issue with videotapes, and if so is on a scene by scene basis making universal corrections unpredictable and undesirable.  Our conversions do include processes to ensure a more stable transfer without issues like flagging.  We review all footage after the initial capture to trim out blank or static sections or non-home movie related content like TV shows and movies.

How will my video transfers be digitally organized?

We will custom title each digital file with subject info on the original tape, or if not applicable assign a number to use in the digital file to correlate with the original source.  Each tape will be converted to a single digital video file.

Can you edit my video transfers to remove parts I don’t want?

We can custom edit your video by special request with instructions you provide.  Otherwise the video files can be edited using video editing software at any later time.

Can you transfer U-matic tapes to digital?

We do not have the capability to convert U-matic tapes.

Reel Film Transfer Questions

What formats of film reels do you transfer?

We specialize in converting regular 8mm, Super 8, 9.5mm and 16mm film formats including sound films, if applicable.

Do you splice together smaller films and combine them on larger reels?

No, we do not splice together and combine smaller reels which is the best method to preserve the original films and associated subject titles. We will label each individual reel of film to correlate with the digital files.

What video resolutions do you offer?

Our resolution options for film transfers are either 2K 1920×1080 HD or 4K 3840×2160 UHD.

Do you clean the films first and can you repair bad splices?

We carefully clean, lubricate, and repair splices before transfer. Properly cleaning the film greatly reduces debris artifacts for a cleaner output. Film leader is added as needed to ensure every frame of film is captured.

Is the transfer process safe or is there risk of damaging my films?

We use transfer equipment that is very gentle on your film and does not use sprockets or claws to advance the film during transfer. Each frame is over-scanned using a high bit sensor to capture the entire frame, including sprocket holes. Custom cropping is then done on every section of film with software developed by Memories Renewed, resulting in an accurate full frame archival quality capture.

My films have a strong smell like vinegar? Are they still good?

The smell of vinegar is known as vinegar syndrome or more technically acetate base breakdown, so the smell is acetic acid being emitted from the breakdown.  Once this process begins, it can accelerate rather quickly especially if stored in sealed containers.  It may not be too late and in this case we highly recommend digitizing before the film breaks down and becomes too brittle.

Audio Transfer Questions

What audio formats do you transfer?

We convert standard compact audio cassettes, DAT tapes, micro and mini cassettes, 1/4″ reel to reel magnetic tape, and 33, 45, and 78 RPM records.

What is the digital file format you convert to?

We convert audio to CD quality 16 bit, 44.1kHz WAV and MP3 formats.

How will my audio transfers be organized?

We will custom title each digital file with subject info on the original, or if not applicable assign a number to use in the digital file to correlate with the original source. Each cassette or record side will be its own file, so typically 2 files per tape, unless one side is blank.

What if a tape is blank? Do you still charge for it?

We will custom title each digital file with subject info on the original, or if not applicable assign a number to use in the digital file to correlate with the original source. Each cassette or record side will be its own file, so typically 2 files per tape, unless one side is blank.

Can you edit my audio transfers to remove parts I don’t want?

We can custom edit your audio by special request with instructions you provide.

How many cassettes can be put on a CD?

Creating an audio CD is limited to 80 minutes per disc, so typically only 1 tape can be converted to a single CD, and in the case of a tape that exceeds 80 minutes it would need to be split into 2 CDs. Unless you have a specific need to listen to audio in a standard CD player or CD-ROM only, we recommend a USB flash drive which can contain a much greater amount of audio on a single drive and playable on any device with a USB port. We also offer online Dropbox download of audio transfers for a non-tangible output option.

Can you transfer 8 track tapes to digital?

No, we do not have the capability to convert 8 track tapes.